- Text PAC to 65075 with your current provider's SIM in your phone, or;
- You can call your current provider (see below) and ask them for a Porting Authorisation Code (PAC)
- Order your 1pMobile SIM
- When your 1pMobile SIM arrives, log into your account and activate your SIM
- You will be asked if you want to keep your number, and prompted to enter your PAC
- Choose the day you would like the transfer to take place (two working days notice required)
Please be aware that on the day that the transfer takes place, you may be unable to use your phone for a period of up to two hours.
You can transfer a number to us at any time after receiving your SIM from us. Please make sure you do not cancel your contract with your current provider as it is not possible to transfer a disconnected number.
Obtaining a Porting Authorisation Code (PAC) from your current mobile provider
By SMS / text message
The easiest way to get your PAC from your current provider is to text PAC to 65075 with their SIM in your phone.
By phone
If you do need to contact your current provier you can find their customer service numbers below.
| Call from handset | Call from landline | |
|---|---|---|
| EE | 150 | 07973 100 450 |
| Giff Gaff | 43431 | n/a |
| O2 (contract) | 202 | 0344 809 0202 |
| O2 (pay-as-you-go) | 4445 | 0344 809 0222 |
| Orange (contract) | 150 | 07973 100 150 |
| Orange (pay-as-you-go) | 450 | 07973 100 450 |
| T-Mobile | 150 | 0800 956 5000 |
| Three | 333 | 0333 338 1001 |
| Vodafone (contract) | 191 | 0333 304 0191 |
| Vodafone (pay-as-you-go) | 191 | 0333 304 8069 |
| 360Coms Telecom | 01480 468000 | 01480 468000 |
| Airwave Smart Mobile | 08000 113399 | 08000 113399 |
| Anyware SIM | 01200 400010 | 01200 400010 |
| Asda Mobile | 2732 | 0800 079 2732 |
| Auracall | 0208 4979295 | 0208 4979295 |
| Axis Telecom | 01482 388400 | 01482 388400 |
| BT Mobile | 150 | 0800 800 150 |
| BT One Phone | 0800 800 154 | 0800 800 154 |
| C4CMobile | 01304 897655 | 01304 897655 |
| Call & Give | 0871 332 9189 | 0871 332 9189 |
| CMLink | 07797 300 0186 | 07797 300 0186 |
| CTExcel | 00852 2877 9777 | 00852 2877 9777 |
| Cuniq | 03330 068 068 | 03330 068 068 |
| Ecotalk | 01453 761318 | 01453 761318 |
| EE | 150 | 07973 100 450 |
| ETS mobile | 0800 280 8980 | 0800 280 8980 |
| Freedom Pop | 0330 440 1614 | 0330 440 1614 |
| Gamma Telecom | 0333 014 0000 | 0333 014 0000 |
| Giff Gaff | 43430 | n/a |
| Global Gig | 0203 86 86 080 | 0203 86 86 080 |
| iD Mobile | 7777 | 0333 003 7777 |
| Joi Telecom | 121 | 0121 2274400 |
| Jump | 08000 247 247 | 08000 247 247 |
| KCOM | 01482 606101 | 01482 606101 |
| Lebara Mobile | 5588 | 0207 031 0791 |
| LycaMobile | 322 | 0207 132 0322 |
| Nord Telekom | 0207 097 0196 | 0207 097 0196 |
| Now PAYG | 669 | 0207 871 7669 |
| O2 (contract) | 202 | 0344 809 0202 |
| O2 (pay-as-you-go) | 4445 | 0344 809 0222 |
| Orange (contract) | 150 | 07973 100 150 |
| Orange (pay-as-you-go) | 450 | 07973 100 450 |
| Plusnet | 500 | 0800 079 1133 |
| RWG Mobile | 01633 415 333 | 01633 415 333 |
| Sky Mobile | 0333 7591 018 | 0333 7591 018 |
| Smarty | 888 | n/a |
| Superdrug Mobile | 0345 671 0709 | 0345 671 0709 |
| Sure VoIP | 0330 445 0000 | 0330 445 0000 |
| T-Mobile | 150 | 0800 956 5000 |
| Talk Home Mobile | 0330 993 7339 | 0330 993 7339 |
| Talk Mobile | 5888 | 0800 0494 401 |
| TalkTalk Mobile | 0345 172 0044 | 0345 172 0044 |
| Tesco Mobile | 4455 | 0345 301 4455 |
| The Phone COOP | 01608 434 000 | 01608 434 000 |
| Three | 333 | 0333 338 1001 |
| Toggle | 322 | 02071 322322 |
| Torica | 80480 | 0203 598 2351 |
| Utility Warehouse | 150 | 0333 777 0777 |
| Vectone Mobile | 322 | 0207 179 0134 |
| Virgin Mobile | 789 | 0345 6000 789 |
| Vivio | n/a | 01244 305100 |
| Vodafone (contract) | 191 | 0333 304 0191 |
| Vodafone (pay-as-you-go) | 191 | 0333 304 8069 |
| White Mobile | n/a | 0330 001 0488 |
If you do not wish to keep your number when you switch to 1pMobile and automatically cancel your services with your current provider.
- Text STAC to 75075 with your current provider's SIM in your phone, or;
- You can call your current provider (see below) and ask them for a Service Termination Authorisation Code (STAC)
- When your 1pMobile SIM arrives, log into your account and activate your SIM
- You will be asked if you want to cancel your service with your current provider,and prompted to enter your STAC
- Choose the day you would like the cancellation to take place (two working days notice required)
Please ensure your handset is not locked to another provider. You can find more information on how to check if you phone is locked and how to unlock it on our unlocking your phone page
